Legal
Legal documents
The terms, policies and notices for RYDZ rides and, where available, bus and minibus tickets. RYDZ is operated by RYDZ Technologies Limited, Blantyre, Malawi. Each document is in force from 19 October 2026 and replaces the RYDZ legal pages dated 12/03/2025.
For riders and passengers
The terms, privacy, payment and refund rules that apply when you ride or book a ticket.
Terms of Service
The main agreement for using RYDZ apps, the website, ride booking and ticketing where enabled.
Privacy Policy
How RYDZ Technologies Limited collects, uses, shares and protects personal data, including location, and how to use your rights.
Rider Terms and Passenger Conditions
Rules for requesting, taking and paying for a ride with a RYDZ Captain.
Ride Cancellation, No-Show and Refund Policy
What happens when a rider or Captain cancels a ride, when a no-show occurs, and how ride refunds and disputes work.
Ticket Booking and Passenger Terms
Terms for buying bus and minibus tickets through RYDZ on participating routes where ticketing is enabled.
Ticket Cancellation, Schedule Changes and Refund Policy
How ticket cancellations, Operator schedule changes, missed departures and ticket refunds are handled.
Payments, Wallet, Top-Ups and Payouts Policy
Accepted payment methods, the RYDZ wallet, mobile money top-ups, refunds and Captain payouts.
Cancellations and Refunds: Customer Overview
A short guide to cancellation and refund rules for rides and tickets, with links to the full policies.
Fare, Fee and Price Transparency Policy
How RYDZ ride fares and ticket prices are shown, calculated and confirmed before you pay.
Ticket Validation, Boarding and Baggage Conditions
Ticket checks, boarding, baggage and on-board conditions for participating bus and minibus Operators.
Promotions, Vouchers and Referrals Terms
Rules for RYDZ promotions, promo codes, vouchers and referral offers.
Communications, Notices and Marketing Preferences
The service messages, notifications and marketing RYDZ sends, and how to change your preferences.
Data Rights, Retention and Account Deletion Policy
How to access, correct or delete your RYDZ data, how account deletion works and what records are kept.
For captains and operators
Agreements and conduct standards for drivers and transport operators who work with RYDZ.
Captain Partner Agreement
The agreement between RYDZ and independent Captains who use the platform to provide rides, including the 15% commission.
Captain Code of Conduct
The standards of safety, conduct and professionalism expected from every RYDZ Captain.
Transport Operator Partner Terms
Terms for bus and minibus Operators who list trips and sell tickets through RYDZ.
Platform policies and notices
Safety, acceptable use, cookies, complaints, security and company information.
Safety and Community Standards
The safety rules and respectful behaviour expected from everyone who uses RYDZ.
Acceptable Use and Anti-Fraud Policy
What you may not do on RYDZ, including fraud, misuse, abuse and attacks on the platform.
Cookie and Tracking Technologies Policy
The cookies, browser storage and app SDKs RYDZ uses, including optional Microsoft Clarity analytics, and your choices.
Children, Minors and Family Travel Policy
Account age rules and how children and minors may travel on RYDZ rides and tickets.
Accessibility and Non-Discrimination Policy
RYDZ commitments on accessibility, assistance animals, mobility aids and fair treatment.
Complaints, Disputes and Consumer Redress Policy
How to raise a complaint with RYDZ, how it is handled and how to escalate an unresolved dispute.
Incidents, Emergencies and Public Safety Reporting
What to do in an emergency and how to report safety incidents, accidents and lost property to RYDZ.
Security and Responsible Vulnerability Disclosure Policy
How to report a security vulnerability in RYDZ systems responsibly.
Intellectual Property, Copyright and Content Notices
Ownership of the RYDZ brand and content, permitted use and how to report infringement.
Legal Notice and Company Information
Who operates RYDZ: RYDZ Technologies Limited, Blantyre, Malawi, with contact and company details.
Your account and app data
Pages the RYDZ apps and app stores link to.
Delete your RYDZ account
How riders delete their account in the app, how captains ask for deletion, and what is kept.
Data safety
A short summary of the data the RYDZ apps collect, why, and the choices you have.