Question & Answer

FAQs - Frequently Asked Questions

RYDZ is a ride-sharing app designed to make transportation in Malawi safe, convenient, and affordable.

Download the app, book a ride, and get matched with a nearby driver.

RYDZ currently operates in major cities, including Blantyre and Lilongwe.

Anyone with a smartphone can use RYDZ to book rides.

Yes, you can call or message your driver through the app before your ride.

Yes, all drivers are thoroughly vetted, and rides are tracked in real-time for safety.

Yes, the app allows you to schedule rides ahead of time.

Yes, you can add multiple stops to your trip during the booking process.

We offer options ranging from sedans to larger vehicles for groups.

After your trip, the app prompts you to rate your driver out of 5 stars.

Prices are based on distance, time, and demand during booking.

No, all costs are transparent and shown upfront before booking.

Cancellation fees may apply if the driver has already started heading to your location.

Yes, fares may increase during peak hours due to high demand.

Yes, receipts are emailed to you after every completed trip.

Yes, promotional codes and seasonal discounts are available periodically.

Currently, RYDZ accepts cash payments and digital payment options.

No, luggage is included in the fare unless it exceeds the vehicle's capacity.

Enter the promo code during the payment stage before confirming your ride.

Yes, our app supports ride-sharing with cost-splitting options.

Download the app and sign up using your email or phone number.

Yes, you can update your details in the 'Profile' section of the app.

Use the 'Forgot Password' option on the login page to reset it.

Yes, contact customer support to permanently delete your account.

Go to the 'Payment' section in the app and add your preferred method.

No, each user is limited to one account per phone number.

Yes, RYDZ uses advanced encryption to protect your data.

Currently, RYDZ is only available in Malawi.

Visit the 'Ride History' section in the app to see past trips.

Yes, social media linking is available for faster sign-ups.

You can cancel your ride within a specific timeframe without charges.

Refunds depend on the cancellation time and circumstances.

You will be matched with a new driver or refunded if no drivers are available.

Contact support through the app with your ride details.

You can change the destination but additional charges may apply.

You can cancel for free if the driver is significantly late.

Contact support, and we’ll help you retrieve your item.

Yes, cancellations for emergencies are reviewed on a case-by-case basis.

Use the app’s emergency button to notify our safety team.

Compensation requests are reviewed by our support team.

Restart the app and check your internet connection. If the problem persists, contact support.

Use the 'Report a Problem' feature in the app to notify our team.

Ensure your location services are on and try again. Contact support if the issue persists.

Visit your app store and check for available updates.

Restart the app, and it should refresh.

Ensure your payment details are correct and your account has sufficient funds.

Close the app and reopen it. Your booking progress will be saved.

Yes, but you must log in using your credentials.

Use the in-app chat or email us at support@rydz.com.

Escalate your concern by contacting our helpline for immediate assistance.