1. Service provider
Company name: RYDZ Technologies Limited
Brand: RYDZ
Country: Malawi
Principal city: Blantyre
Address: Grevillia Avenue, Blantyre, Malawi
Website: https://rydzmw.com (opens in a new tab)
Public support email: support@rydzmw.com
Telephone and WhatsApp: +265 222 247 247
App publisher: the RYDZ apps are published on Google Play by Techmine INC., the technology company that develops them for RYDZ.
2. Company identity information
The Electronic Transactions and Cyber Security Act, section 33, requires e-commerce suppliers to display particular identifying information. The table below shows the information RYDZ publishes and how to obtain the rest:
| Required or potentially relevant disclosure | Status |
|---|---|
| Company registration number | Available on request from support@rydzmw.com |
| Exact place and date of incorporation/registration | Available on request from support@rydzmw.com |
| Registered office and postal address | Grevillia Avenue, Blantyre, Malawi |
| Physical address for legal service | Grevillia Avenue, Blantyre, Malawi |
| Named corporate office bearers | Available on request from support@rydzmw.com |
| Taxpayer identification number / VAT number (if applicable) | Available on request where required for a transaction |
| Applicable regulator, transport licences and permits | RYDZ does not claim any transport, payment or other licence on this website. Captains and Operators are responsible for the licences and permits their transport requires |
| Publisher/editor information, where applicable under e-commerce rules | RYDZ Technologies Limited, at the address above |
| Data-protection officer/contact and registration status, if applicable | Privacy contact: support@rydzmw.com (subject "Privacy Request"); registration status with the Data Protection Authority available on request |
Earlier RYDZ legal pages displayed a different address (Pamodzi Park, 2nd Floor, Office No. 20). The current address is Grevillia Avenue, Blantyre.
3. Services we offer
RYDZ supplies access to a ride-hailing booking platform that connects riders and participating Captains and, when commercially activated, bus/minibus ticket search, reservation, ticket credentials, payments and support on behalf of identified Operators. The Captain or named Operator is normally the transport provider, unless a particular booking lawfully says otherwise. Available cities, fares, ticket routes, payment methods and support channels are disclosed in the active platform and may vary.
4. Consumer transaction disclosures
Before concluding a binding ride or ticket contract, RYDZ should disclose the identity of the relevant transport supplier, full price and taxes, payment method, booking conditions, cancellation/refund terms, restrictions, safety warnings and accessible contact channels. Users must be able to review and correct an electronic order before submitting it; a confirmation should be supplied and transaction records made available as required by law. The appropriate supplier is responsible for honoring mandatory consumer rights. See the Terms of Service and Cancellations and Refunds.
5. Laws and regulator complaints
RYDZ is subject to applicable Malawi law, which may include the Data Protection Act, 2024, the Electronic Transactions and Cyber Security Act, the Consumer Protection Act, transport legislation, payment-services law, and other relevant requirements. Questions and complaints: support@rydzmw.com. Privacy complaints can be addressed to the Malawi Data Protection Authority at https://www.dpa.mw (opens in a new tab); customers may also use other competent regulators and courts. See Complaints and Dispute Resolution.
6. Accuracy and update duty
RYDZ will correct material identifying information after corporate, tax, licensing or address changes. RYDZ does not state that it holds a permit, data-controller registration, insurance certificate or payment licence unless that status has been verified.