Contact
Talk to RYDZ.
Riders, captains and transport businesses reach the same RYDZ team. These are the channels listed under Help in the RYDZ apps.
Where to start
What do you need help with?
Help with a ride
Open Help in the RYDZ app for answers by topic and all our contact details. You can also email, call or WhatsApp us using the channels above. Your ride history and receipts are in the app if you need to refer to a trip.
Captain applications and documents
You apply in the RYDZ Captain app: add your profile, driving licence, insurance, certificate of fitness (COF) and vehicle photos, and the RYDZ team reviews them. If you have a question about a document or your approval, email us.
Business enquiries
Run a bus or coach service? RYDZ sets up your business, grants the services you sell and verifies you before you go live. Email us to start the conversation.
Riders delete their account in the RYDZ app: go to Settings and choose Delete account. The account is deactivated straight away and can be recovered by signing back in within 30 days.
Captains can't delete their account in the RYDZ Captain app yet. Email support@rydzmw.com with the subject “Account deletion request”.
How to delete your account
Looking for an answer first?
Our FAQ covers riding, driving, payments and your account. Our privacy policy and terms are published here too.