Fare, Fee and Price Transparency Policy

Before confirming a ride or buying a ticket, RYDZ should provide a meaningful way to review the relevant service, amount, payment method, material restrictions and all charges payable to the customer. We do not authorize an undisclosed extra charge after a completed electronic order. Applicable taxes must be disclosed as required by law.

RYDZ quotes ride fares on its servers, so every rider sees the same price for the same trip and class. A quote is calculated for the chosen vehicle class (Economy, Premium or Luxury) from a base fare that covers the first 2 km, a rate per kilometre and per minute for the planned route, and a booking fee, rounded to the nearest MWK 500. At busy times the quote can include a time-of-day addition (for example rush hours and weekend nights) and a demand addition where many riders are waiting for few free Captains nearby; together these are capped by a platform-set maximum, currently 30% above the standard fare. A quote is valid for 15 minutes. The in-app fare-offer feature permits the rider to propose a fare (not lower than 80% of the recommended fare) and Captains to respond with offers; the fare of the offer the rider chooses is recorded as the agreed fare. A match or fare quote is not an irrevocable guarantee of availability, fixed journey duration or ultimate route where lawful changes are made. Material price changes need disclosure and appropriate customer agreement; riders may dispute unapproved amendments.

A ticket checkout must identify the Operator's transport fare and, where applicable, an RYDZ service/booking fee, lawful processing cost, tax and optional add-on. A business-to-business operator commission is different from a customer-facing fee. There is no single fixed RYDZ ticket fee; where a fee applies, its amount or a transparent calculation is displayed before a customer authorizes payment.

The RYDZ Captain commission is 15% of the fare of each completed ride, as set out in the Captain Partner Agreement. This fee is an accounting arrangement between RYDZ and the Captain, deducted from the Captain's wallet; it is not added to the rider's confirmed price. Ticket operator commercial terms are negotiated separately and are not automatically 15%.

No ride or ticket cancellation charge, waiting amount, no-show fee, baggage charge, seat-selection fee, correction charge or other incidental cost should be collected unless it is permitted by law, accurately described and disclosed at the required pre-purchase stage. The only ride cancellation and no-show fees currently charged are those in the Ride Cancellation and Refund Policy; RYDZ does not charge waiting fees. See the specific ride and ticket refund policies for mandatory refunds and failed performance.

RYDZ does not advertise false discounts, support availability it cannot provide, guaranteed route prices or unavailable operators. Genuine obvious display errors may be corrected before contract formation with a new fair confirmation; a platform cannot unilaterally replace an accepted fare with a much higher figure after the journey merely by labeling the original a mistake. If you could not review or correct an order before paying, contact support and the transaction will be reviewed.

Every completed transaction should have a traceable booking ID, itemized amounts, payment status and service supplier, obtainable through the application or support. Contact support@rydzmw.com with any discrepancy. Users may seek redress under the Complaints Policy and applicable Malawi law.