RYDZ BusinessThe operator app
Run your bus service from one app.
RYDZ Business is the operator app for bus and coach companies. Set up routes and schedules, lay out your seats, sell at the counter, check tickets at boarding and follow your earnings, with every staff action checked against their role.
The RYDZ Business app is not on the app stores. Get in touch and we’ll set your business up with you.
What it does
Everything a bus operator runs, in four parts.
Selling, operating, managing and money. Each part is a set of modules in the RYDZ Business app.
Sell
Take bookings, set the rules that price them and keep track of who travels with you.
Bookings
List and open bookings, sell a seat at the counter and cancel a booking when plans change.Pricing rules
Seat surcharges, booking fees and luggage rules, per category, listing or vehicle, with seasonal and weekday windows and party-size limits. The server works out the price of each booking.Promo codes
Create discount codes that belong to your business.Customers
A passenger directory built from your bookings.
Operate
Describe your network and vehicles, then run each departure and check tickets at the door.
Routes and stations
Define your routes and stations, and drag the stops on each route into order.Schedules
Set the weekly departures for each route.Seat maps
Lay out the seats for each listing in rows and columns.Fleet and drivers
Keep records of your vehicles and your drivers.Dispatch board
A live departure board with active trips, trip history and the passenger list for each departure.Ticket validation
Check riders' tickets as they board.
Manage
Run the business around the buses: your people, your records and your line to RYDZ.
Staff and roles
Invite staff by email and suspend, reactivate or revoke their access. Each person gets a role, and the server checks every action against it.Audit log
Every change is recorded: who made it, what it was and how it turned out.Branches
A directory of your branch offices.Documents
Upload your business documents to RYDZ.Support tickets
Raise a ticket with RYDZ and follow it in a message thread.Global search
Search across bookings, routes, fleet, drivers, stations and branches at once.Notifications
In-app notifications.
Money
See how the business is doing and what you have earned.
Dashboard
Booking and revenue analytics over a period you choose, with your services and fleet at a glance.Payments and settlements
Your earnings, refunds and payout history, with a summary of the current settlement period. RYDZ makes the payout.Reports
A summary for any date range, with CSV export.
Getting set up
From first conversation to verified.
Business accounts are set up with the RYDZ team: contact us to start. From there, these are the steps.
Talk to RYDZ
Email or call us about your service. We'll explain how the RYDZ Business tools work and what we need.RYDZ sets up your account
The RYDZ team creates your business account with you. There is no public sign-up.RYDZ grants your services
RYDZ decides which services each business may sell. The server refuses actions for any service you haven't been granted.Set up your operation
Add your routes and stations, weekly schedules, seat maps, vehicles and drivers.Add payout details and accept the terms
Put a bank or mobile money account on file and accept the current terms.RYDZ verifies your business
RYDZ verifies the business and checks your payout account. The go-live screen shows what is done and what is left.
Go-live checklist
Eight things before you go live.
The go-live screen in the RYDZ Business app tracks each item. Most are yours to complete. Verification and service grants are RYDZ’s, and RYDZ checks the payout account you add.
| Step | Item | Who |
|---|---|---|
| 01 | A listingAt least one thing to sell. | You |
| 02 | A seat mapThe seats laid out for a listing. | You |
| 03 | A pickup stationSomewhere for passengers to be picked up. | You |
| 04 | A place of businessA branch office on record. | You |
| 05 | VerificationYour business is verified by RYDZ. | RYDZ |
| 06 | An active service grantRYDZ has granted a service you may sell. | RYDZ |
| 07 | A payout accountBank or mobile money details on file, checked by RYDZ. | You, then RYDZ |
| 08 | Current terms acceptedThe owner accepts the current terms. | You |
Pricing
5% of what you sell. Nothing else.
RYDZ keeps 5% of the fares you sell through it. Passenger fees are paid by passengers, on top of your fare, and RYDZ pays the cost of sending you your money.
Manage it all on the web at business.rydzmw.com.
| Charge | Paid by |
|---|---|
| 5% commissionOf the fares you sell through RYDZ, kept when you are paid. Cash you take at your own counter stays with you. | Your business |
| 0.5% service feeOn the seat price, added at checkout and shown before the passenger pays. Never taken from your fare. | Passenger |
| Mobile money feePayChangu's collection fee, added to what the passenger pays and shown before they approve. | Passenger |
| Payout transfer feesSending your money to your bank or mobile money account costs you nothing. | RYDZ |
Confirm each booking, or not
Choose whether a paid booking waits for you to confirm it. Decline one and the passenger is refunded automatically.
Seat choice is your call
Let passengers pick their seats from your seat map, or have them book a number of seats and seat them yourself.
Paid once a month
RYDZ settles what you earned on a day of the month you choose, from the 1st to the 28th.
Verification
RYDZ verifies every business.
Your business is always in one of four states, and you can see which in the app.
Pending
Your business is waiting for RYDZ to review it.
Verified
RYDZ has verified your business.
Rejected
RYDZ tells you why. Fix what's needed and resubmit.
Suspended
The business is fully frozen until RYDZ lifts the suspension.
Staff and roles
Give each person the access their job needs.
Invite staff by email and give each a role. The server checks every action against that role, and the audit log records every change for the owner, managers and auditors to read.
| Role | What they can do |
|---|---|
| Owner | Everything, including inviting and managing staff and the payout account, which only the owner can see or change. |
| Manager | Runs day-to-day operations across every module. Staff management and the payout account stay with the owner. |
| Dispatcher | Routes, stations, branches, schedules, seat maps and vehicles; sells and cancels bookings; sees the dashboard. |
| Ticketing agent | Sells and cancels bookings and validates tickets; can look up routes, stations, customers, promo codes and pricing rules. |
| Driver coordinator | Manages driver records; can look up vehicles, schedules and routes. |
| Validator | Checks tickets at boarding and can look up bookings. |
| Support agent | Raises and answers support tickets with RYDZ; can look up customers and bookings. |
| Auditor | Read-only access across operations, bookings, settlements, support and the audit log. |
Questions
Before you get in touch.
Talk to us about your service.
Tell us about your routes and vehicles, and we’ll walk you through setting up RYDZ Business.