1. Introduction

This Privacy Policy explains how RYDZ (“we,” “us,” or “our”) collects, uses, discloses, and protects information obtained from users (“you” or “users”) of our RYDZ Platform. By accessing or using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use the Platform.

This Privacy Policy is available in-app and on our website, and is accessible at any time via the RYDZ app menu under "Privacy Policy."

2. Information We Collect

• Personal Information: Name, email address, phone number, and other contact details provided during account registration.
• Usage Data: Ride history, app interaction behavior, selected driver category, and rating activity.
• Location Data: With permission, we collect precise location data, including background location, to facilitate pickups, monitor ride progress, and improve safety.
• Device & Technical Information: Device model, operating system, IP address, network type, and app performance metrics.
• Cookies & Analytics: Information collected via cookies and analytics tools to help us improve service quality and app performance.

3. How We Use Your Information

• Ride Coordination: To connect riders with nearby drivers, calculate routes, and track ride status — including while the app is in the background.
• Service Improvement: Analyze usage trends, app performance, and enhance user experience.
• Security & Monitoring: Detect fraud, ensure safe riding, enforce driver/passenger conduct, and respond to reports.
• Customer Support: Respond to technical support inquiries or other questions you submit.
• Legal Obligations: Comply with legal and regulatory requirements.

4. Background Location Use

Our app uses background location access to support features such as real-time trip tracking, driver matching, and accurate arrival notifications, even when the app is minimized or in the background. This ensures a smooth ride experience. You can control this permission in your device settings at any time.

5. Third-Party Services

We may use trusted third-party services such as Google Maps (for route navigation), Firebase (for analytics), and cloud service providers. These third parties only access data necessary to perform their services and are bound by strict confidentiality agreements.

6. Data Security

We implement reasonable and industry-standard security measures, including encryption, secure authentication, and limited data access protocols. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your information only as long as necessary to provide our services or comply with legal obligations. When your data is no longer required, it is securely deleted or anonymized.

8. Your Rights and Choices

You have the right to:

• Access, correct, or update your personal data.
• Request deletion or restriction of your data.
• Withdraw consent at any time where applicable.
• Request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us using the information in Section 13.

9. Cookies and Tracking Technologies

We use cookies and related tracking tools to understand how users interact with our platform. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain app functionality.

10. Children’s Privacy

Our services are not directed to children under the age of 13. Users aged 13 to 17 may only use the app with verified parental or guardian consent. We do not knowingly collect personal data from children without appropriate safeguards in place.

11. Data Minimization & Transparency

We collect only the minimum necessary information to provide our services effectively. If certain permissions (e.g., location) are denied, core features may not function as expected. We always explain how and why permissions are used.

12. Policy Updates

We may revise this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. When required by law, we will notify you directly (e.g., in-app or via email).

13. Contact Us

For any questions or requests about this Privacy Policy, please reach out to us:

• Email: support@rydzmw.com
• Address: Pamodzi Park, 2nd Floor, Office No. 20, Malawi

14. App Permissions Used

The app may request access to the following permissions and features:

• ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION: For accurate location during and after ride matching.
• ACCESS_BACKGROUND_LOCATION: To continue trip tracking even if the app is in the background.
• INTERNET & ACCESS_NETWORK_STATE: Required to send and receive data to our servers.
• POST_NOTIFICATIONS & ACCESS_NOTIFICATION_POLICY: To notify users about trip status, driver responses, and safety alerts.
• VIBRATE: For alerting users to trip updates or arrival notifications.
• FOREGROUND_SERVICE & SCHEDULE_EXACT_ALARM: For ongoing location tracking and scheduled notifications.

You may change these permissions at any time in your device settings. However, disabling them may impact core app functionality.

15. Governing Law

This Privacy Policy shall be governed and interpreted according to the laws of Malawi. If you are located outside Malawi, you consent to the transfer, processing, and storage of your information in Malawi and subject to its laws.