Terms of Use

RYDZ Terms and Conditions

Effective Date: 12/03/2025

1. Acceptance of Terms

By accessing or using the RYDZ Platform, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use the Platform.

2. Use of the Platform

  • Eligibility: Users must be at least 18 years old. Users aged between 13 and 17 may register only after obtaining verifiable parental or legal guardian consent. To ensure consent is valid, the registration process will require users to provide contact information for a parent or guardian, who must then confirm consent through a designated verification process. RYDZ reserves the right to suspend or terminate any account if parental or guardian consent cannot be confirmed.
  • Account Registration: Users agree to provide accurate, current, and complete information during registration and to update such information as needed.

3. User Conduct

  • Prohibited Activities: Users are prohibited from engaging in any unlawful behavior, harassment, or discriminatory practices.
  • Compliance: All users must comply with applicable laws and all RYDZ policies.

4. Booking and Cancellation

  • Advance Bookings: Riders may book rides up to 30 days in advance.
  • Cancellation Policy: Cancellations must be made at least 1 hour before the scheduled time to avoid incurring cancellation fees.

5. Payments

  • Fare Estimates: Fare estimates are provided prior to booking; however, the final fare may vary due to traffic, route changes, or other factors.
  • Payment Methods: The Platform accepts credit/debit cards, mobile money, and cash as forms of payment.

6. Intellectual Property

All content on the Platform is owned by RYDZ or its licensors. No content may be copied, reproduced, or distributed without express written permission.


7. Safety and Liability

  • Safety Enforcement: RYDZ is committed to maintaining a safe environment for all users. Any reports of driver or passenger misconduct will be thoroughly investigated. Should the investigation determine that a user (driver or passenger) is at fault, RYDZ reserves the right to immediately suspend or permanently terminate that user’s access to the Platform.
  • Limitation of Liability: To the fullest extent permitted by law, RYDZ is not liable for indirect or consequential damages arising from the use of our services. This limitation applies notwithstanding our commitment to take prompt and reasonable actions in addressing misconduct and ensuring user safety.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Malawi.


9. Changes to Terms

RYDZ may modify these Terms at any time. Continued use of the Platform after any changes constitutes acceptance of the revised Terms.


10. Contact Us

If you have any questions regarding these Terms, please contact us at support@rydzmw.com.