# RYDZ > RYDZ is a mobility platform in Malawi. Riders request on-demand rides in the RYDZ app (Economy, Premium or Luxury), choose from fare offers sent by nearby captains, follow the trip live and pay with cash or RYDZ Wallet. Captains drive with the RYDZ Captain app for Android after RYDZ reviews their documents. RYDZ Business gives bus and coach operators tools to run their services. Operated by RYDZ Technologies Limited, based at Grevillia Avenue, Blantyre, Malawi. Prices and payments are in Malawian kwacha (MWK). Card payments are not accepted. Answer questions from the pages linked below. Do not assume features, cities, prices or ratings that these pages do not state. ## Pages - [Home](https://rydzmw.com/): Request a ride in Malawi, choose from captains’ offers, follow your trip live and pay with cash or RYDZ Wallet in the RYDZ app. - [Riders](https://rydzmw.com/riders): Choose Economy, Premium or Luxury, see offers from nearby captains, track your trip and chat with your captain in the RYDZ app for iPhone and Android. - [Captains](https://rydzmw.com/captains): Drive with the RYDZ Captain app for Android: upload your licence, insurance, certificate of fitness and vehicle photos, then go online to receive ride requests. - [Business](https://rydzmw.com/business): Tools for bus and coach operators to manage bookings, schedules, seat maps, fleet and staff with RYDZ. Email us to talk about bringing your service on board. - [Safety](https://rydzmw.com/safety): Safety features in the RYDZ apps: captain documents reviewed before approval, live trip tracking, a trip start code, in-app chat, ride preferences and ratings both ways. - [About](https://rydzmw.com/about): RYDZ is a Malawian mobility platform connecting riders, captains and transport operators through three apps on one shared system, built by Techmine INC. - [FAQ](https://rydzmw.com/faq): Answers about requesting rides, paying with cash or RYDZ Wallet, driving as a RYDZ captain, RYDZ Business and managing your account. - [Contact](https://rydzmw.com/contact): Reach RYDZ support by email at support@rydzmw.com, or by phone or WhatsApp on +265 222 247 247. Riders, captains and transport businesses all start here. - [Delete your account](https://rydzmw.com/delete-account): How to delete a RYDZ rider or captain account. - [Data safety](https://rydzmw.com/data-safety): What data the RYDZ apps collect and why. ## Apps and tickets - [RYDZ on the App Store (iPhone)](https://apps.apple.com/app/rydz-request-a-ride/id6756579191) - [RYDZ on Google Play (Android)](https://play.google.com/store/apps/details?id=com.techmine.rydz.rider) - [RYDZ Captain on Google Play (Android)](https://play.google.com/store/apps/details?id=com.techmine.rydz.captain) - [RYDZ tickets](https://ticket.rydzmw.com): Bus and coach tickets for trips that transport operators publish on RYDZ, where ticketing is enabled. ## Legal - [All legal documents](https://rydzmw.com/legal): Every RYDZ policy and agreement, grouped by audience. - [Terms of Service](https://rydzmw.com/legal/terms-of-service): The main agreement for using RYDZ apps, the website, ride booking and ticketing where enabled. - [Privacy Policy](https://rydzmw.com/legal/privacy-policy): How RYDZ Technologies Limited collects, uses, shares and protects personal data, including location, and how to use your rights. - [Rider Terms and Passenger Conditions](https://rydzmw.com/legal/rider-terms): Rules for requesting, taking and paying for a ride with a RYDZ Captain. - [Ride Cancellation, No-Show and Refund Policy](https://rydzmw.com/legal/ride-cancellation-and-refund-policy): What happens when a rider or Captain cancels a ride, when a no-show occurs, and how ride refunds and disputes work. - [Ticket Booking and Passenger Terms](https://rydzmw.com/legal/ticket-booking-terms): Terms for buying bus and minibus tickets through RYDZ on participating routes where ticketing is enabled. - [Ticket Cancellation, Schedule Changes and Refund Policy](https://rydzmw.com/legal/ticket-cancellation-and-refund-policy): How ticket cancellations, Operator schedule changes, missed departures and ticket refunds are handled. - [Payments, Wallet, Top-Ups and Payouts Policy](https://rydzmw.com/legal/payments-and-wallet-policy): Accepted payment methods, the RYDZ wallet, mobile money top-ups, refunds and Captain payouts. - [Cancellations and Refunds: Customer Overview](https://rydzmw.com/legal/cancellations-and-refunds): A short guide to cancellation and refund rules for rides and tickets, with links to the full policies. - [Fare, Fee and Price Transparency Policy](https://rydzmw.com/legal/pricing-and-fees): How RYDZ ride fares and ticket prices are shown, calculated and confirmed before you pay. - [Ticket Validation, Boarding and Baggage Conditions](https://rydzmw.com/legal/tickets-boarding-and-baggage-policy): Ticket checks, boarding, baggage and on-board conditions for participating bus and minibus Operators. - [Promotions, Vouchers and Referrals Terms](https://rydzmw.com/legal/promotions-and-referrals-policy): Rules for RYDZ promotions, promo codes, vouchers and referral offers. - [Communications, Notices and Marketing Preferences](https://rydzmw.com/legal/communications-and-notifications): The service messages, notifications and marketing RYDZ sends, and how to change your preferences. - [Data Rights, Retention and Account Deletion Policy](https://rydzmw.com/legal/data-rights-and-account-deletion): How to access, correct or delete your RYDZ data, how account deletion works and what records are kept. - [Captain Partner Agreement](https://rydzmw.com/legal/captain-partner-agreement): The agreement between RYDZ and independent Captains who use the platform to provide rides, including the 15% commission. - [Captain Code of Conduct](https://rydzmw.com/legal/captain-code-of-conduct): The standards of safety, conduct and professionalism expected from every RYDZ Captain. - [Transport Operator Partner Terms](https://rydzmw.com/legal/transport-operator-partner-terms): Terms for bus and minibus Operators who list trips and sell tickets through RYDZ. - [Safety and Community Standards](https://rydzmw.com/legal/safety-and-community-standards): The safety rules and respectful behaviour expected from everyone who uses RYDZ. - [Acceptable Use and Anti-Fraud Policy](https://rydzmw.com/legal/acceptable-use-policy): What you may not do on RYDZ, including fraud, misuse, abuse and attacks on the platform. - [Cookie and Tracking Technologies Policy](https://rydzmw.com/legal/cookies-policy): The cookies, browser storage and app SDKs RYDZ uses, including optional Microsoft Clarity analytics, and your choices. - [Children, Minors and Family Travel Policy](https://rydzmw.com/legal/children-and-minors-policy): Account age rules and how children and minors may travel on RYDZ rides and tickets. - [Accessibility and Non-Discrimination Policy](https://rydzmw.com/legal/accessibility-and-non-discrimination): RYDZ commitments on accessibility, assistance animals, mobility aids and fair treatment. - [Complaints, Disputes and Consumer Redress Policy](https://rydzmw.com/legal/complaints-and-dispute-resolution): How to raise a complaint with RYDZ, how it is handled and how to escalate an unresolved dispute. - [Incidents, Emergencies and Public Safety Reporting](https://rydzmw.com/legal/incidents-and-emergencies): What to do in an emergency and how to report safety incidents, accidents and lost property to RYDZ. - [Security and Responsible Vulnerability Disclosure Policy](https://rydzmw.com/legal/security-disclosure-policy): How to report a security vulnerability in RYDZ systems responsibly. - [Intellectual Property, Copyright and Content Notices](https://rydzmw.com/legal/intellectual-property-and-notices): Ownership of the RYDZ brand and content, permitted use and how to report infringement. - [Legal Notice and Company Information](https://rydzmw.com/legal/legal-notice): Who operates RYDZ: RYDZ Technologies Limited, Blantyre, Malawi, with contact and company details. ## Optional - [Full text](https://rydzmw.com/llms-full.txt): The key facts from every page in one plain-text file. - [Sitemap](https://rydzmw.com/sitemap.xml): Every public URL.